Contact Hong Kong Pass

Our FAQs will answer 95% of your questions. Contact our Customer Support team below.

If you can't find your answer in our FAQ, please fill out the form below to submit a question to our Customer Support team. We will get back to you as soon as possible.

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We are available during:
Mon - Fri: 9 am – 8 pm BST
Sat: 10 am - 4 pm BST
Sun: 10:30 am – 4:30 pm BST
Closed - New Year's Day and Christmas Day

From within the UK call 020 7293 0972

or from overseas call +44 20 7293 0972

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Frequently Asked Questions

most popular

  • What is the Hong Kong Pass and when does it activate?

    The Hong Kong Pass is a sightseeing card with free entry into 14 top Hong Kong attractions as well as numerous discounts at restaurants and retailers.

    Click here for a full list of included attractions.

    The pass will activate once you visit your first attraction. Please note that the Airport Express and Big Bus Hop-On Hop-Off tour are also considered attractions. Therefore, if you collect your Airport Express ticket and have your pass scanned, then your Hong Kong Pass will be active from that point.

    Your Hong Kong Pass will operate on 24-hour periods so if you activate a 2 day pass at 11pm on a Monday, it will remain valid until 11pm on Wednesday.

    Choose from 2, 3 or 4 day passes. There is no limit to how many attractions you can visit with the pass, regardless of duration. Each order receives a free digital Hong Kong guidebook.

  • How many attractions can I visit in one day?

    There is no limit on how many attractions you visit in one day.

    You cannot re-visit the same attractions with your pass once it has been scanned.

  • Can I visit the same attraction more than once?

    No, you can only visit each attraction once with the Hong Kong Pass.

  • Does the pass have to be used on consecutive days?

    No - the Hong Kong Pass operates on a 24-hour basis. 

    For example: if you activate a 2-day Pass at 11pm on Monday it will be valid until 11pm on Wednesday 

  • What is Fast Track Entry?

    Fast Track Entry is an expedited line for Hong Kong Pass holders to enter the Peak Tram and Peak Sky Terrace observation deck. You can join this shorter Fast Track line with the Hong Kong Pass.
    Fast Track Entry allows you to get to the Peak quicker, saving you time during your visit.

    Please note: security checks may still apply and could result in lines during peak times

  • Do I have to make reservations for Attractions?

    The majority of attractions do not require reservations. Please check availability with attractions directly, if advance reservations are recommended, you can pre-book with your pass number or order reference number. This will not activate your pass.

  • Can I share my Hong Kong Pass with a friend?

    If you use your card at an attraction and attempt to pass that same card to your friend to use, the Hong Kong Pass reader will reject your second attempt and admission will not be granted. This is because the Hong Kong Pass can only be swiped at each attraction one time.

    However, you can purchase the pass in your name and give it to a friend for them to use in Hong Kong as a gift.

  • How do you define a child for the Child Pass?

    Child passes are reserved for children between the ages of 3 and 11 years old. Children who are 2 years old and younger will not need to have a Hong Kong Pass purchased for them. Anyone 11 and older will need to purchase an adult pass.

  • How do I use my promotional code?

    Once you have arrived at the "Buy Now" page for the Hong Kong Pass, you can scroll to toward the bottom of the page and enter your promotional code. If the code that you have entered is valid, you will see the discount reflected on the price of your order.

    Please note: your promo code discount cannot be used with an existing online sale.

buying online

  • Is it safe to buy the Hong Kong Pass online?

    Purchasing online at www.HongKongPass.com.hk is safe as our website is certified for safety from hackers. Our payment page is also secured by Braintree so your card information is not viewed by anyone else on the internet.

  • Can I buy the pass in Hong Kong?

    No, at the moment you can only buy the Hong Kong Pass on our website and choose to print your ticket at home or store on your Smartphone device.

  • How far in advance should I buy the Hong Kong Pass?

    The Pass will be valid for 12 months from date of purchase - you can use it anytime within this time. Your pass will de-activate after one year if you have not activated them.

bus tour tickets

  • What is the Hop-on Hop-off Bus Tour and how does it work?

    The Big Bus Hop-on Hop-off Bus Tour is a guided bus tour through Hong Kong island and Kowloon that provides three different routes for you to choose from. A double decker tour bus with multi-lingual pre-recorded audio commentary will take you near Hong Kong's greatest attractions and landmarks.

    The Hong Kong Pass grants you a 1 Day Big Bus Ticket valid for one day of your pass, which includes the Hong Kong Island, Kownloon and Aberdeen & Stanley routes on Big Bus Tours. 

  • Can I use my Hong Kong Pass as a ticket to get on a Big Bus Tours bus?

    No, in order to board the Big Bus, you will first have to redeem your Big Bus ticket. You can go to any of three Big Bus Information Centres and present your Hong Kong Pass to redeem your bus ticket.

    Once you have received your bus ticket, you can use that to board the Big Bus throughout the day.

    Big Bus Tours Information Centre (Central)
    Shop i2, 1st Floor, Central Ferry Pier 7
    9:00am – 6:00pm

    Big Bus Tours Information Centre (Tsim Sha Tsui)
    Unit KP-38, 1 st Floor, Kowloon Star Ferry Pier, Tsim Sha Tsui
    9:00am – 6:45pm

    Big Bus Tours Ticketing Counter
    Peak Tram Lower Terminus
    9:30am – 7:00pm

     

  • What is the frequency of those Bus Tours?

    Hong Kong Island (red) Route
    Every 30 minutes
    First tour: 9:30am
    Last tour: 6pm

    Kowloon (blue) Route
    Every 30 - 45 minutes
    First tour: 10am
    Last tour: 6pm

    Aberdeen & Stanley (green) Route
    Every 30 minutes
    First tour: 9:45am
    Last tour: 4:45pm

  • What are the stops/ pick up points?

Top Hong Kong Attractions

  • Hop on Hop off bus tour (24 hrs)

    Hop on Hop off bus tour (24 hrs)Free with pass - Normally $430.00

    View attraction
  • Aqua Luna Stanley Cruise

    Aqua Luna Stanley CruiseFree with pass - Normally $400.00

    View attraction
  • Ngong Ping Cable Car and Guided Tour

    Ngong Ping Cable Car and Guided TourFree with pass - Normally $430.00

    View attraction
  • Airport Express Return Ticket

    Airport Express Return TicketFree with pass - Normally $205.00

    View attraction