Contact Hong Kong Pass

Our FAQs will answer 95% of your questions. Contact our Customer Support team below.

If you can't find your answer in our FAQ, please fill out the form below to submit a question to our Customer Support team. We will get back to you as soon as possible.

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Call our Support team

Our customer service team is available:
Weekdays: 9am and 5pm (excluding UK bank holidays)
Saturday: 10am to 4pm
Sunday: 10.30am to 4.30pm
(GMT)

From within the UK: 020 7293 0972

From overseas: +44 20 7293 0972

WhatsApp (available for text chat only): +44 (0) 7827534453

WRITE TO US AT:

The Leisure Pass Group Limited
25 Soho Square
London
W1D 3QR

Find us online at:

Frequently Asked Questions

call our support team (updated customer service details)

  • Need help?

    Call us

    From within the UK: 020 7293 0972
    From overseas: +44 20 7293 0972

    WhatsApp (available for text chat only) +44 (0) 7827534453

    Our customer service team is available:
    Weekdays: 9am and 5pm (excluding UK bank holidays)
    Saturday: 10am to 4pm
    Sunday: 10.30am to 4.30pm (GMT)

     

covid-19 faq's

  • How is COVID-19 impacting my upcoming travel plans with my Hong Kong Pass?

    Unfortunately, many sights and cities are currently closed for business. We advise you to check attraction websites for the most up-to-date information.

    Please note that we are now offering the ability to extend your pass for up to 2 years from the date of purchase!

    If your travel plans have been negatively impacted by COVID-19 and you need further assistance with your booking, please email us using the form above. We will respond within 7 business days or less.

  • I have an escalated issue that needs to be resolved. How do I contact customer service?

    Please give us a call or email us, using the form above.

    Call us

    From within the UK: 020 7293 0972
    From overseas: +44 20 7293 0972

    WhatsApp (available for text chat only) +44 (0) 7827534453

    Our customer service team is available:
    Weekdays: 9am and 5pm (excluding UK bank holidays)
    Saturday: 10am to 4pm
    Sunday: 10.30am to 4.30pm (local time)

     

  • How do I extend my pass for 2 years?

    Here’s the good news: you don’t have to do a thing! We’re taking care of that for you. Your pass will work for 2 years from the date of purchase. So relax and don’t worry - you have plenty of time to visit your favourite city once we are up and running again.

  • Should I purchase a pass now for an upcoming trip?

    Absolutely! Our Hong Kong Pass is available for advance purchase despite attractions being currently closed. If you purchase a pass now, you can have peace of mind that:

    - Passes are at the lowest prices of the season and you can start your experience any time within 2 years from the time of purchase

    - We have a flexible return policy. Passes purchased during this promotional period may be returned within 30 days, with no questions asked

    - You are supporting the tourism recovery effort and helping our family of attraction partners!

  • How should I prepare for my upcoming trip?

    We recommend you check the travel advisory from your local authority for travel planning. 

    However, we do advise checking opening times of attractions directly on the attraction website and if unsure we’re on hand to help through our various customer service channels, detailed above. 

    We also know that your future travel plans may change, that’s why we’re offering 30-day free cancellation. Plus, you have up to 2 years to start using your pass - and you don’t have to commit to the date in advance. This means you can plan your sightseeing safely in the knowledge that you’re protected if things change.

  • Where can I get travel updates?

    We recommend you monitor the local government’s website for updates on the situation on a local level, as well as checking the travel guidelines for your country.

most popular

  • What is the Hong Kong Pass and when does it activate?

    The Hong Kong Pass is a sightseeing card with free entry into 13 top Hong Kong attractions as well as numerous discounts at restaurants and retailers.

    Click here for a full list of included attractions.

    The pass will activate once you visit your first attraction. 

    Your Hong Kong Pass will operate on 24-hour periods so if you activate a 2 day pass at 11pm on a Monday, it will remain valid until 11pm on Wednesday.

    Choose from 2, 3 or 4 day passes. There is no limit to how many attractions you can visit with the pass, regardless of duration. Each order receives a free digital Hong Kong guidebook.

  • How many attractions can I visit in one day?

    There is no limit on how many attractions you visit in one day. All Hong Kong Passes are subject to a purse-value, once the total purse value has been exceeded, the pass will expire. 

    You cannot re-visit the same attractions with your pass once it has been scanned.

  • Can I visit the same attraction more than once?

    No, you can only visit each attraction once with the Hong Kong Pass.

  • Does the pass have to be used on consecutive days?

    Yes - the pass has to be used on consecutive 24-hour periods, for its duration.  

    For example: if you activate a 2-day pass at 11pm on Monday, it will be valid until 11pm on Wednesday 

  • What is Fast Track Entry?

    Fast Track Entry is an expedited line for Hong Kong Pass holders to enter the Peak Tram and Peak Sky Terrace observation deck. You can join this shorter Fast Track line with the Hong Kong Pass.
    Fast Track Entry allows you to get to the Peak quicker, saving you time during your visit.

    Please note: security checks may still apply and could result in lines during peak times

  • Do I have to make reservations for Attractions?

    The majority of attractions do not require reservations. Please check availability with attractions directly, if advance reservations are recommended, you can pre-book with your pass number or order reference number. This will not activate your pass.

  • Can I share my Hong Kong Pass with a friend?

    If you use your card at an attraction and attempt to pass that same card to your friend to use, the Hong Kong Pass reader will reject your second attempt and admission will not be granted. This is because the Hong Kong Pass can only be swiped at each attraction one time.

    However, you can purchase the pass in your name and give it to a friend for them to use in Hong Kong as a gift.

  • How do you define a child for the Child Pass?

    Child passes are reserved for children between the ages of 3 and 11 years old. Children who are 2 years old and younger will not need to have a Hong Kong Pass purchased for them. Anyone 11 and older will need to purchase an adult pass.

  • How do I use my promotional code?

    Once you have arrived at the "Buy Now" page for the Hong Kong Pass, you can scroll to toward the bottom of the page and enter your promotional code. If the code that you have entered is valid, you will see the discount reflected on the price of your order.

    Please note: your promo code discount cannot be used with an existing online sale.

buying online

bus tour tickets

  • What is the Hop-on Hop-off Bus Tour and how does it work?

    The Big Bus Hop-on Hop-off Bus Tour is a guided bus tour through Hong Kong island and Kowloon that provides three different routes for you to choose from. A double decker tour bus with multi-lingual pre-recorded audio commentary will take you near Hong Kong's greatest attractions and landmarks.

    The Hong Kong Pass grants you a 1 Day Big Bus Ticket valid for one day of your pass, which includes the Hong Kong Island, Kownloon and Aberdeen & Stanley routes on Big Bus Tours. 

  • Can I use my Hong Kong Pass as a ticket to get on a Big Bus Tours bus?

    No, in order to board the Big Bus, you will first have to redeem your Big Bus ticket. You can go to any of three Big Bus Information Centres and present your Hong Kong Pass to redeem your bus ticket.

    Once you have received your bus ticket, you can use that to board the Big Bus throughout the day.

    Big Bus Tours Information Centre (Central)
    Shop i2, 1st Floor, Central Ferry Pier 7
    9:00am – 6:00pm

    Big Bus Tours Information Centre (Tsim Sha Tsui)
    Unit KP-38, 1 st Floor, Kowloon Star Ferry Pier, Tsim Sha Tsui
    9:00am – 6:45pm

    Big Bus Tours Ticketing Counter
    Peak Tram Lower Terminus
    9:30am – 7:00pm

     

  • What is the frequency of those Bus Tours?

    Hong Kong Island (red) Route
    Every 30 minutes
    First tour: 9:30am
    Last tour: 6pm

    Kowloon (blue) Route
    Every 30 - 45 minutes
    First tour: 10am
    Last tour: 6pm

    Aberdeen & Stanley (green) Route
    Every 30 minutes
    First tour: 9:45am
    Last tour: 4:45pm

  • What are the stops/ pick up points?

Top Hong Kong Attractions